Last updated: 01-09-2026

This Privacy Policy explains how My Twinkling Stars (“we”, “us”) collects, uses, shares and protects your personal information when you visit www.mytwinklingstars.com or purchase from us. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information we collect

Information you give us

  • Name, email address, phone number, billing and shipping address
  • Order details, including any personalisation text (e.g. a child’s name) you enter
  • Account login details if you create an account
  • Messages you send us via the contact form, email, WhatsApp or social media
  • Reviews, photos or feedback you choose to share

Information collected automatically

  • IP address, browser type, device information, pages visited, time spent, referring website
  • Cookies and similar technologies (see Section 6)

Payment information

  • Payments are processed by Razorpay and other payment partners. We do not collect or store your card number, CVV, UPI PIN, or bank credentials. We receive only a confirmation of payment and a transaction reference.

We do not knowingly collect personal data from children under 18. Personalisation text such as a child’s first name is provided by the parent or guardian placing the order and is used solely to make the product.

2. How we use your information

  • To process and deliver your order and send order confirmations, invoices and shipping updates
  • To personalise products as per your instructions
  • To respond to your queries, complaints and warranty claims
  • To send you marketing emails, WhatsApp messages or offers, only if you have opted in; you can unsubscribe at any time
  • To improve our Website, products and customer experience
  • To prevent fraud and comply with legal, tax and accounting obligations

3. Sharing of information

We do not sell or rent your personal information. We share it only with:

  • Payment gateways (Razorpay and others) to process your payment
  • Courier and logistics partners to deliver your order (name, address, phone number)
  • Service providers who host our Website, send emails/SMS, or provide analytics, under confidentiality obligations
  • Government or legal authorities when required by law, court order or to protect our legal rights

4. Data retention

We keep order and transaction records for as long as required under Indian tax and accounting laws (currently up to 8 years). Other personal data is kept only as long as needed for the purposes above, after which it is deleted or anonymised. You may request deletion of your account at any time.

5. Data security

We use reasonable technical and organisational measures to protect your data, including SSL encryption on the Website, restricted access to customer data, and secure third-party payment processing. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our Website uses cookies to keep items in your cart, remember your login, understand how visitors use the site (e.g. Google Analytics), and show relevant ads (e.g. Meta/Facebook Pixel). You can disable cookies in your browser settings, but some parts of the Website may not function properly.

7. Your rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • Raise a grievance regarding the handling of your data

To exercise any of these rights, email us at support@mytwinklingstars.com. We will respond within 30 days.

8. Third-party links and social media

Our Website may link to third-party sites and social media platforms (Instagram, Facebook, Pinterest, etc.). Their privacy practices are governed by their own policies, and we encourage you to read them.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

10. Grievance Officer / Contact

Name: Himanshu Kawatra
Email: support@mytwinklingstars.com
Phone: +91 8930000288
Address: Felix Timber, VLIIAGE KARHANS, G.T. ROAD, OPP. DPS, TEHSIL, Samalkha 132101 Panipat