Last updated: 01-09-2026 We want every family to love their My Twinkling Stars lamp. Because our products are handcrafted and often made to order, please read this policy carefully before purchasing.

1. Order cancellation

By you

When Can you cancel? Refund
Within 24 hours of placing the order (standard product, not yet dispatched) Yes 100% refund
After 24 hours but before dispatch (standard product) Yes, subject to production status — contact us 100% refund if production has not started; otherwise a 10–20% making charge may be deducted
Personalised product, before production starts Yes 100% refund
Personalised product, after production starts No —
Any product, after dispatch No — please use the return process below —
To cancel, email support@mytwinklingstars.com or WhatsApp +91 [ ] with your order number. Cancellation is confirmed only once you receive our confirmation.

By us

We may cancel an order if the product is unavailable, if there is a pricing or listing error, if payment is not confirmed, or if we suspect fraud. In every such case you will be notified and receive a 100% refund within 5–7 business days.

2. Replacements

Eligibility

You may request a replacement within 14 days of receiving your order if:
  • The product is unused, in its original condition, with all accessories (remote, USB cable, any mounting hardware), and in its original packaging; and
  • You have contacted us first and received a return authorisation.

Not eligible for replacement

  • Personalised or custom-made products (e.g. lamps with a child’s name), unless they arrive damaged, defective, or with a personalisation error made by us
  • Products that have been used, installed, or damaged after delivery
  • Products returned without original packaging or accessories
  • Products purchased during clearance or “final sale” promotions, where stated
  • Minor variations in wood grain, paint texture or colour, which are natural to handmade products

How to replace

  1. Email support@mytwinklingstars.com within 14 days of delivery with your order number, reason for return, and photos.
  2. We will confirm eligibility and share the return address and instructions within 2 business days.
  3. Pack the product securely in its original packaging and ship it to us, or we will arrange a reverse pickup where available.
  4. On receipt, we will inspect the product within 3 business days and confirm your refund or exchange.

Return shipping cost

  • If the return is due to our error (damaged, defective, wrong product, or wrong personalisation by us): we bear all shipping costs.
  • If the return is for any other reason (change of mind, ordered wrong colour, etc.): return shipping is borne by the customer, and the original shipping cost (if any) is not refunded.

3. Damaged, defective or wrong product

Please report any damage, defect or incorrect item within 48 hours of delivery with photos of the product, packaging and shipping label (an unboxing video is very helpful). We will offer you, at your choice:
  • A free replacement of the same product (subject to availability; made-to-order replacements follow standard processing times), or
  • A full refund, including any shipping charges paid.
Claims made after 48 hours of delivery may not be accepted for transit damage, as we are unable to raise a claim with the courier partner beyond this window.

4. Refund timelines

Step Timeline
Refund initiated by us Within 3 business days of cancellation confirmation or inspection of the returned product
Amount credited to your original payment method (UPI / card / net banking / wallet, via Razorpay) 5–7 business days after initiation, depending on your bank
Cash on Delivery orders (if applicable) Refund by bank transfer / UPI to the account details you provide, within 5–7 business days
Refunds are always made to the original payment method. If a refund has not reached you within 10 business days of our refund confirmation email, please contact us with your order number and we will share the refund reference (ARN) to follow up with your bank.

5. Exchanges

Exchanges for a different colour or design (eligible standard products only) are processed once the original product is received and inspected. Any price difference will be charged or refunded accordingly. Exchange shipping follows the same rules as return shipping above.

6. Contact for refunds and cancellations

My Twinkling Stars Address: Felix Timber, VLIIAGE KARHANS, G.T. ROAD, OPP. DPS, TEHSIL, Samalkha 132101 Panipat Email: support@mytwinklingstars.com Phone / WhatsApp: +91 8930000288 Support hours: Monday – Saturday, 10:00 AM – 6:00 PM IST We aim to acknowledge every refund or return request within 48 hours and resolve it within the timelines stated above.