Shipping & Delivery Policy
Last updated: 01-09-2026
Every My Twinkling Stars lamp is handcrafted in our workshop in Haryana, India. Because many pieces are made to order, please read the timelines below carefully.
1. Order processing time
| Situation | Processing time |
|---|---|
| Product in stock | Up to 2 business days (48 hours) |
| Made to order / out of stock | Up to 7 business days |
| Personalised products | Up to 7 business days |
| Bulk or custom orders | As agreed with you at the time of order |
Processing time is the time we take to craft, quality-check and pack your order before handing it to the courier. It does not include delivery time. Business days are Monday to Saturday, excluding public holidays. Orders placed on Sundays or public holidays are processed from the next business day.
2. Delivery timelines (India)
| Location | Estimated delivery after dispatch |
|---|---|
| Delhi NCR, Haryana, Punjab, Chandigarh | [3–5] business days |
| Other metro cities | [4–7] business days |
| Rest of India | [5–10] business days |
| Remote / North-East / J&K / island areas | [7–14] business days |
Total time from order to doorstep is therefore typically 5 to 15 business days, depending on stock status and your location. These are estimates and may vary due to courier delays, weather, festivals or unforeseen circumstances. We will keep you informed of any significant delay.
3. Shipping charges
- Free shipping across India on orders above ₹6,000.
- For orders below ₹6,000, a flat shipping charge of ₹[ ] applies and is shown at checkout before payment.
- [If applicable: Cash on Delivery orders carry an additional charge of ₹___.]
4. International shipping
We ship worldwide. International shipping charges are calculated at checkout based on destination and weight. If your country is not listed at checkout, email us at support@mytwinklingstars.com and we will arrange a quote.
- International delivery typically takes [10–21] business days after dispatch.
- Customs duties, import taxes and any local charges are the responsibility of the customer and are not included in our prices.
- Our lamps use a standard USB-A power cable; please ensure you have a compatible 5V USB adapter in your country.
5. Order tracking
Once your order is dispatched, you will receive a shipping confirmation with a tracking number by email [and/or SMS / WhatsApp]. You can track your parcel on the courier partner’s website. Our courier partners include [Delhivery / Blue Dart / DTDC / India Post / Shiprocket.
6. Packaging
Every lamp is wrapped in protective material and packed in a sturdy box designed to keep it safe in transit. If the outer box appears heavily damaged on arrival, we recommend recording a short video while unboxing — it helps us resolve any damage claim quickly.
7. Delivery address and failed delivery
- Please ensure your address, PIN code and phone number are correct. We are unable to change the delivery address once the order has been dispatched.
- Our courier partner will attempt delivery up to [2–3] times. If the parcel cannot be delivered because of an incorrect address, unavailability of the recipient, or refusal, it will be returned to us. Re-shipping in such cases will be charged at actual cost.
- If a parcel is returned to us and you choose not to have it re-shipped, we will refund the order value less the original shipping cost and return shipping cost.
8. Damaged or missing items
If your order arrives damaged, or an item is missing, please contact us within 48 hours of delivery at support@mytwinklingstars.com with your order number and clear photos (and video if possible) of the product, the packaging and the shipping label. We will arrange a replacement or refund as per our Refund & Cancellation Policy.
9. Contact
My Twinkling Stars
Registered address: Felix Timber, VLIIAGE KARHANS, G.T. ROAD, OPP. DPS, TEHSIL, Samalkha 132101 Panipat
Email: support@mytwinklingstars.com | info@mytwinklingstars.com
Phone / WhatsApp: +91 8930000288
GSTIN: 06AAACG0079Q2ZB
Support hours: Monday – Saturday, 10:00 AM – 6:00 PM IST